What is the 5-Year Price Guarantee?
The 5-Year Price Guarantee locks in your base monthly home internet rate for 60 months.
You get one simple, consistent price with no annual contract required and the option to
change or cancel your service at any time. Current plans also include WiFi equipment and
unlimited data in that price. Plus, if you move to a new address in our service area,
your rate stays the same.
Is there a contract or early termination fee?
No, there is no annual contract and no early termination fee. You can cancel any time
without a penalty.
What is network protection and how does it help secure my home?
Network protection is a suite of features built into your gateway, designed to keep you
informed and at ease, day and night. It is included with your internet service at no
additional cost or equipment. It includes:
- Motion sensing: away or asleep, detect movement in your home using your smart devices. No
cameras needed.
- Always-on security: protection for every device on your network against known threats.
- Parental controls: pause the internet by device or schedule screen time by person.
Is WiFi equipment included in the monthly price?
Yes. Your gateway is included at no extra cost on every plan on this page — there is no
separate equipment rental line on your bill. If you already own a compatible router you
can use it instead, though some features are only available on our gateway.
How fast can I get connected?
Most addresses in our service area qualify for same-day or next-day activation. Self-install
takes about 15 minutes and the kit ships free. If your home needs a technician visit, we
schedule it in a two-hour window and there is no installation charge on current offers.
What speed do I actually need?
For one or two people browsing, email, and HD video, 300 Mbps is comfortable. Add remote
work, several streaming devices, or gaming and 500 Mbps gives you more headroom. Choose
1 Gig for large households, frequent large uploads, or anyone working with video files.
You can change plans at any time without a fee.